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Privacy Policy

CCC+ Privacy Policy  2026

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Christ Counselling Centre is committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent way. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our counselling services.
 

Christ Counselling Centre provides counselling and related support services. For the purposes of data protection law, we are the data controller of the personal information you provide to us.
 

We may collect and process the following information:

  • Your name.

  • Your email address.

  • Your telephone number.

  • Your address.

  • Details you provide in contact forms, booking forms, or emails.

  • Information you share during counselling sessions.

  • Billing and payment information.

  • Technical information such as IP address, browser type, and website usage data.

Some of the information you share with us may be special category data, including information about your health, faith, mental wellbeing, or other sensitive personal details.
 

We use your personal information to:

  • Respond to enquiries.

  • Arrange and provide counselling services.

  • Keep appropriate records of our work.

  • Process payments and manage appointments.

  • Improve our website and services.

  • Meet legal, professional, and safeguarding obligations.

We only process your information where we have a lawful basis to do so, such as your consent, the performance of a contract, legal obligations, legitimate interests, or to protect vital interests.
 

Information shared in counselling is treated as confidential. We will only share your information where:

  • You give us permission.

  • We are required by law to do so.

  • There is a serious safeguarding concern.

  • We need to consult with a supervisor or professional colleague, and your identity is kept confidential where possible.
     

We take appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access, alteration, or disclosure. Access to your records is restricted to authorised personnel only.

We retain personal data only for as long as necessary for the purpose it was collected, or as required by professional or legal obligations.
 

Our website may use cookies or similar technologies to help the site function properly and to collect basic analytics about how the site is used. You can control cookies through your browser settings.
 

Under data protection law, you have rights including:

  • The right to be informed.

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to object.

  • The right to data portability.

  • The right to withdraw consent where consent is the basis for processing.
     

If you have any questions about this privacy policy or how we handle your data, please contact Christ Counselling Centre using the details published on our website.
 

If you are unhappy with how we handle your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO).
 

This draft is a general website privacy policy and should be checked against the exact way Christ Counselling Centre operates, including your booking system, email provider, payment processor, and record-keeping practice.

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